📦 Return & Refund Policy

Last Updated: July 26, 2026

At Haya Fashion Wear, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns

Due to hygiene and personal care reasons, most ladies undergarments are non-returnable and non-exchangeable once delivered.

A return or exchange request may only be considered if:

• The item received is damaged or defective.

• You receive the wrong product, size, or color.

• The product is unused, unworn, unwashed, and in its original packaging with all tags attached.

• The request is made within 24 hours of receiving the order.

2. Defective, Damaged, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.

To process your request, please provide:

• Your order number

• Clear photos of the product

• Photos of the packaging (if applicable)

After verification, we may offer:

• A replacement product, or

• A full refund (where applicable)

3. Refund Process

Once your refund request is approved:

• Refunds will be issued through the original payment method where possible.

• For Cash on Delivery orders, refunds may be sent via EasyPaisa or JazzCash.

• Refunds are generally processed within 5–7 working days after approval.

4. Non-Returnable & Non-Refundable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Bras

• Panties

• Lingerie sets

• Shapewear

• Bodysuits

• Opened or used undergarments

• Clearance or sale items

• Free gifts and promotional items

5. Order Cancellation

Orders may be canceled before dispatch. Once an order has been shipped, it cannot be canceled and will be subject to this Return & Refund Policy.

6. Contact Us

For return or refund requests, please contact us:

Haya Fashion Wear
📧 Email: Hayafashionwear12@gmail.com
📍 Rawalpindi, Punjab, Pakistan

By placing an order with us, you agree to this Return & Refund Policy.